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Guest Information

Dear Guests,

We are delighted that you have chosen our hotel. We will do our very best to make your stay as pleasant as possible and hope that you will remember us fondly.

We wish you wonderful days in the Bernese Oberland!

The information provided is subject to change at any time.
Thank you for your understanding.

The most important informations

Reception

open daily from 07.00 am until 10.30 pm.

Front door of the Hotel

Access between 10:00 p.m. and 7:00 a.m. with key card only.

Breakfast buffet on 1st floor

07.00-10.00 am (May - October) / 07.30-10.00 am (November - April)

DD-Telephone

0 Outside line / Room to room you dial the requested room number / M1 Reception

Medical Emergency

685 only at night for real emergency-cases

Ambulance

144

All Informations

Adapters and charging cables for electrical appliancesare available at the reception (Deposit = CHF 20.00)

144 or the reception during the day (7.00am to 9.30pm)

  • from 07.00 -10.00 am (May until October)
  • from 07.30 -10.00 am (November until April)

3am until 10pm

11.00 Uhr
On your departure day, please clear your room by 11.00 am. If you leave later, we have to charge as follows: Until 05.00 pm, 50% of the room rate, after 05.00 pm, 100% of the room rate

Late check-out only possible subject to availability

Please be aware, that cooking in the rooms  is strictly forbidden due to hygienical  and  safety reasons. Acting against this rule, a penalty of CHF 300.00 will be charged for special cleaning.

We accept Visa, American Express, Master Card, JCB and Maestro-Cards

our Telephone No.: +41 (0) 33 826 76 76

The way you dial:

  • 0 Outside line
  • Room to room you dial the requested room number
  • M1Reception

You will find a vending-machine with cold drinks and snacks in the lobby available 24 hours.

In Switzerland the voltage  is 220 Volt. Adapters available at receptionfor a deposit of CHF 20.00. Please do not use 110 Volt devices.

Find a selection of excursion-tickets at the reception without waiting in a queue. We have all the information you want! Rates are the same as at the train station.

Our Fax No.: +41(0) 33 826 76 60
We are not able to send faxes anymore. We can scan and send the papers per email.

Please be aware, that food in the rooms is not allowed due to hygienical reasons

closed from 10.30 pm until 07.00 am.

Please always take your room-key with you, while going out of the hotel.The function of the key system wasexplained while checking in. Please make sure you have it with you, when you leave the hotel.

Available free of charge at the reception.

The hotel offers you a free  Wireless LAN. (High speed Internet access) 24 hours a day. Need more help? Please contact reception. We try to help you connecting your device to the internet.

As today most guest have it’ own smartphone, we are not providing anymore computer at the lobby.

Please contact the reception (7.30am to 9pm). You will get your laundry cleaned back within 24 hours. The laundry service is closed on weekends. (chargable)

You may deposit your luggage at the reception. (7.30am to 6pm)

You may change foreign currency at reception (7.30am to 9pm)

685 only at night for real emergency-cases

Newspapers are available in the Lobby. Daily newspapers arrive at approx. 9am

There are a limited number of chargeable parking spaces.You can find more parking spaces in the vicinity on the map.

Parking costs CHF 10.00 per night.

There are a limited number of chargeable parking spaces. You can find more parking spaces in the vicinity on the map.

Parking costs CHF 10.00 per night.

Additional pillows and duvets are available upon request. Please contact reception.

Radio is available in the television starting from channel 2701

open daily from 07.00 am until 10.30 pm.

The restaurant does not belong to the hotel! 

Please  leave  your  objects  of  value  in  the  safe  in your room or deposit them in the reception safe free of charge. The hotel declines any liability for disappearing from your room.

Slippers are available for CHF 2.00 at reception or in the vending machine.

Please be aware, that smoking in the rooms  is strictly forbidden due to hygienical  and  safety reasons. Acting against this rule, a penalty of CHF 300.00 will be charged for special cleaning.

Please be aware, that smoking in the rooms  is strictly forbidden due to hygienical  and  safety reasons. Acting against this rule, a penalty of CHF 300.00 will be charged for special cleaning.

Feel free to use the ventilator in the room.

You may set the morning-call yourself on your room-phone.

In our region we have a perfect water quality. Our water from the tap is of perfect drinking quality. Mineral water in bottles is available 24 hours in the wending machine in the lobby.

Please only boil water in the water-kettle. Damages by boiling other things than water will be charged.

Your opinion about the hotel and your stay is most important for us. Please enter www.tripadvisor.com to give us a feedback about your stay with us.

Hotel Bernerhof
Bahnhofstrasse 16 – 3800 Interlaken