Guest Information

Dear guests

We are very pleased to welcome you at the Hotel Bernerhof. We will do our best to make your stay at our hotel an unforgettable one. We hope you will keep us in good memory.

We wish you a very enjoyable holiday in the Bernese Oberland!

The given information can change daily due to COVID-19

The most important informationen

Reception

open daily from 07.30 am until 9.30 pm.

Front door of the Hotel

closed from 9.30 pm until 07.30 am.

Please always take your room-key with you, while going out of the hotel.The function of the key system wasexplained while checking in. Please make sure you have it with you, when you leave the hotel.

Breakfast buffet on 1st floor
  • from 07.00 -10.00 am (May until October)
  • from 07.30 -10.00 am (November until April)
DD-Telephone

our Telephone No.: +41 (0) 33 826 76 76

The way you dial:

  • 0 Outside line
  • Room to room you dial the requested room number
  • M1Reception
Medical urgence Emergency No

685
only at night for real emergency-cases

Ambulance

144 or the reception during the day (7.30am to 9.30pm)

More information

Adapter

Adapters for electrical appliancesare available at the reception (Deposit = CHF 20.00)

Excursion-Tickets

Find a selection of excursion-tickets at the reception without waiting in a queue. We have all the information you want! Rates are the same as at the train station.

Check-Out

11.00 Uhr
On your departure day, please clear your room by 11.00 am. If you leave later, we have to charge as follows: Until 05.00 pm, 50% of the room rate, after 05.00 pm, 100% of the room rate

Ice

Available free of charge at the reception. (07.30am - 9.00pm)

Electricity/current

In Switzerland the voltage  is 220 Volt. Adapters available at receptionfor a deposit of CHF 20.00. Please do not use 110 Volt devices.

Food

Please be aware, that food in the rooms is not allowed due to hygienical reasons

Fax

Our Fax No.: +41(0) 33 826 76 60
We are not able to send faxes anymore. We can scan and send the papers per email.

Photocopies

At the reception from 07.30 am - 9.00 pm (with costs)

Drinks

You will find a vending-machine with cold drinks and snacks in the lobby available 24 hours.

Luggage deposit

You may deposit your luggage at the reception. (7.30am to 6pm)

Money exchange

You may change foreign currency at reception (7.30am to 9pm)

Towel change

We change your towels daily. Please leave the towels to be changed in the bathtub or shower.

Slippers

Slippers are available for CHF 2.00 at reception or in the vending machine.

Internet

The  hotel  offers  you  a  free  Wireless  LAN. (High speed Internet access) 24 hours a day. Need more help? Please contact reception. We try to help you connecting your device to the internet.

Internetcorner

As today most guest have it’ own smartphone, we are not providing anymore computer at the lobby.

Your opinion

Your opinion about the hotel and your stay is most important for us. Please enter www.tripadvisor.com to give us a feedback about your stay with us.

Credit cards

We accept Visa, American Express, Master Card, JCB and Maestro-Cards

Cooking/ Smoking

Please be aware, that cooking and smoking in the rooms  is strictly forbidden due to hygienical  and  safety reasons. Acting against this rule, a penalty of CHF 300.00 will be charged for special cleaning.

Parking

There are a limited number of chargeable parking spaces. You can find more parking spaces in the vicinity on the map.

Restaurant

The restaurant does not belong to the hotell! Please visit bebbis.com for more information.

Radio

Radio is available in the television starting from channel 2701

Safe/Valuables

Please  leave  your  objects  of  value  in  the  safe  in your room or deposit them in the reception safe free of charge. The hotel declines any liability for disappearing from your room.

Ventilators

Feel free to use the ventilator in the room.

Wake-up call

You may set the morning-call yourself on your room-phone.

Water

In our region we have a perfect water quality. Our water from the tap is of perfect drinking quality. Mineral water in bottles is available 24 hours in the wending machine in the lobby.

Water-kettle

Please only boil water in the water-kettle. Damages by boiling other things than water will be charged.

Laundry-service

Please contact the reception (7.30am to 9pm). You will get your laundry cleaned back within 24 hours. The laundry service is closed on weekends. (chargable)

Newspaper

Newspapers are available in the Lobby.
Daily newspapers arrive at approx. 9am