Guest Information

Dear guests

We are very pleased to welcome you at the Hotel Bernerhof. We will do our best to make your stay at our hotel an unforgettable one. We hope you will keep us in good memory.

We wish you a very enjoyable holiday in the Bernese Oberland!

Les informations ci-dessous peuvent changer à tout moment en raison de la situation réelle du COVID-19

Reception: open daily from 07.30 am until 9.30 pm.
Front door of the Hotel: closed from 9.30 pm until 07.30 am.

Please always take your room-key with you, while going out of the hotel.The function of the key system wasexplained while checking in. Please make sure you have it with you, when you leave the hotel.
Breakfast buffet on 1st floor (Timings may change): from 07.30 -10.00 am    (May until October)
from 07.30 -09.30 am    (November until April)

our Telephone No.: +41 (0) 33 826 76 76

The way you dial:
- 0 Outside line
- Room to room you dial the requested room number
Medical urgence Emergency No:
only at nightfor real emergency-cases
Ambulance: 144 or the reception during the day (7.30am to 9.30pm)
Adapter: Adapters for electrical appliancesare available at the reception (Deposit = CHF 20.00)
Check-Out: 11.00 am
On your departure day, please clear your room by 11.00 am. If you leave later, we have to charge as follows: Until 05.00 pm, 50% of the room rate, after 05.00 pm, 100% of the room rate
Credit cards: We  accept  Visa,  American  Express,  MasterCard, JCB and Maestro-Cards
Cooking/ Smoking: Please be aware, that cookingand smokingin the rooms  is strictly forbiddendue to hygienical  and  safety reasons. Acting against this rule, a penalty of CHF 300.00 will be chargedfor special cleaning.
Drinks: You will find a vending-machine with cold drinks and snacks in the lobby available 24 hours.
Excursion-Tickets: Find a selection of excursion-tickets at the reception without waiting in a queue. We have all the information you want! Rates are the same as at the train station.
Electricity/current: In Switzerland the voltage  is 220  Volt.  Adapters available at receptionfor a deposit of CHF 20.00. Please do not use 110 Volt devices.
Food: Please be aware, that food in the rooms is not allowed due to hygienical reasons
Fax: Our Fax No.: +41(0) 33 826 76 60
The reception will send your fax at a charge. Fax service is available from 07.30 am until 9.00 pm.
Ice: available free of charge at the reception. (07.30am - 9.00pm)
Internet: The  hotel  offers  you  a  free  Wireless  LAN. (High speed Internet access) 24 hours a day. Need more help? Please contact reception. We try to help you connecting your device to the internet.
Internetcorner: As today most guest have it’ own smartphone, we are not providing anymore computer at the lobby.
Luggage deposit: You may deposit your luggage at the reception. (7.30am to 6pm)
Laundry-service: please contact the reception (7.30am to 9pm). You will get your laundry cleaned back within 24 hours. The laundry service is closed on weekends. (chargable)
Money exchange: You may change foreign currency at reception (7.30am to 9pm)
Newspapers: Newspapers are available in the Lobby. Daily newspapers arrive at approx. 9am
Photocopies: At the reception from 07.30 am - 9.00 pm (with costs)
Radio: Radio is available in the television starting from channel 701
Restaurant (does not belong to the hotel):

open daily  from 11.00 am until 11.00  pm. Warm dishes available until 10.00 pm (in the peak-season until 11.00 pm)
Times may change due to the acutal situation.

Safe/Valuables: Please  leave  your  objects  of  value  in  the  safe  in your room or deposit them in the reception safe free of charge. The hotel declines any liability for disappearing from your room.
Slippers: Slippers are available for CHF 2.00 at reception or in the vending machine.
Towel change: We  change  your  towels  daily. Please  leave  the towels to be changed in the bathtub or shower
Ventilators: Feel free to use the ventilator in the room.
Wake-up call: You  may  set  the  morning-call  yourself  on  your room-phone.
Water: In our region we have a perfect water quality. Our water from the tap is of perfect drinking quality. Mineral water in bottles is available 24 hours in the wending machine in the lobby.
Water-kettle: Please only boil water in the water-kettle. Damages by boiling other things than water will be charged.
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